Veia Luxury Private Limited Hiring for Online Customer Service at Mumbai Full Time

Main Responsibilities ·

• Responsible for answering online queries by understanding customer requirements on chat and responding to them smartly and promptly
• Responsible for managing the Customer Relationship Management System
• Responsible for conducting weekly sales meetings and creating weekly sales reports
• Responsible for maintaining image bank and creating a knowledge base for the general customer queries
• Driving incremental profitable sales growth
• Delivering excellent customer satisfaction ratings
• Removing inefficiencies from internal processes & procedures, implementing plans and processes to improve business profitability and reduce potential leakage

Requirements for Online Sales Consultant

• Previous experience of working in the Jewellery industry would be an advantage but is not essential
• Experience in delivering online sales growth in a fast-paced B2C environment
• Excellent communication skills – written and verbal as you will interact with clients via phone, email, and live chat.
• Proven track record in delivering outstanding customer service and achieving sales KPIs.
• Salary is negotiable based on knowledge and experience.

Initial interviews will be held via Zoom.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• online Sales: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: One location