Veridic Solutions Hiring for Quality Analyst at Noida, India Full Time

Quality Analyst

From 1 to 5 year(s) of experience ₹ 2,50,000 – 5,00,000 P.A.Noida (https://careers.dishtv.in/jobs-in-noida)Apply (javascript:void(0))

Job Description

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Roles and Responsibilities Job Description:

• Managing the Quality domain on voice business for business excellence.

• Auditing call of the agents and providing value added feedback

• Maintaining track of daily monitoring targets and adherence

• Trend Analysis: Comparison of week by week, month by month team scores, drawing an action plan by recognizing area of improvement.

• Maintaining the call analysis report and sharing the same with Quality Head.

• Capturing Voice of customer from call recordings

• Providing process improvement recommendations for product and process

Qualifications and Experience:

• Education: Graduate / Post Graduation

• Very Good communication skills.

• Highly Energetic

• Strong Process Orientation

• Language skills requirement: Hindi,English, Telugu & kannada

Role:Other

Salary: 2,50,000 – 5,00,000 P.A.

Industry:BPO / Call Centre (http://careers.dishtv.in/bpo-call-centre-jobs)

Department:Other (http://careers.dishtv.in/other-jobs)

Role Category:Other

Employment Type:Full Time, Permanent

Key Skillsquality analysis (http://careers.dishtv.in/quality-analysis-jobs)Kannada (http://careers.dishtv.in/kannada-jobs)Call Audit (http://careers.dishtv.in/call-audit-jobs)Tamil (http://careers.dishtv.in/tamil-jobs)Tamil Voice Process (http://careers.dishtv.in/tamil-voice-process-jobs)Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

dishtv

Dish TV is India’s biggest and amongst the world’s largest (single country) direct-to-home (DTH) Company with a subscriber base of more than 29 million. The Company is part of the Essel Group. Dish TV has on its platform more than 655 channels & services including 40 audio channels and 70 HD channels & services. The Company has a vast distribution network of over 4000 distributors & around 400000 dealers that span across 9450 towns in the country. Dish TV is connected with its pan-India customer base through call-centres that are spread across 22 cities and are equipped to handle customer queries 24X7 in 12 different languages.

Company Info