verizon Hiring for Engr II-Ntwk Engring at Chennai, India Full Time

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

The role involves performing medium to high level network troubleshooting efforts and drive issues toward quick resolution. Works as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior Technical Support/Services staff and management.

• Completes assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.

• Demonstrates technical and design skills.

• Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer service.

• Analyzes problems, develops and implements solutions, and makes decisions that impact technical assignments.

• Proactively monitors and controls all production systems and networks to maximize systems availability.

• Prepares project plans, sizing, configuration, and scheduling activities with project management.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.

• Experience on network technology: Cisco routers/switches, Wireless LAN technologies, VPN, data packet analysis.

• Experience with tier-II technical phone support, trouble documentation/mitigation, alarm monitoring.

• Experience with large enterprise network environments.

• Knowledge of information systems concepts.

• Knowledge of emerging technologies and how they interact with the existing Data and UC network.

Even better if you have:

• A degree.

• Good decision-making, problem-solving, inter-personal and organizational skills.

• Ability to research and develop solutions.

• Ability to troubleshoot and lead technical calls.

• Ability to manage multiple complex operational issues simultaneously.

• Good verbal and written communication skills.

• Knowledge of security threat management concepts and applications.

• CCNA, CCNP Certification.

• Demonstrated technical and analytical skills.

• PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)

  REQNUMBER: 578383-1A