Vertex Hiring for Customer Support Associate (Female) at Okhla Full Time

About the role:

Customer Support is the single most important function at go4WorldBusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and provide quick resolution to all customer complaints.

What you’ll do most of the time:

-Respond promptly and professionally to incoming customer inquiries by phone, email or chat
-Establish and maintain good rapport with customers by using positive language and anticipating their needs
-Process and log incoming/outgoing calls into the CRM system
-Forward and escalate inquiries to relevant individuals and departments
-Contact customers to give them accurate feedback on the progress of their inquiries

What you’ll need to Qualify:

-Self-motivated and driven by targets
-Resilience
-Strong communication skills including both verbal and written
-Excellent customer service skills, with experience in interacting with customers by phone, email, chat, or other mediums is highly required

Experience: Atleast 1-5 years

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹28,000.00 per month

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus