vewrksorlx corp LLP Hiring for Senior Customer Service Representative at Peelamedu Full Time

Job Description

• Maintain Customer focus at all times and respond to customers enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.

• Work within agreed service levels, striving to exceed customer expectations.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.

• Is able to effectively use automated information systems.

• Maintain professional working relationship with internal and external customers, and colleagues.

• Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.

• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

• Assist in documenting any requirements information and process maps clearly and to the agreed standards.

• Update the client on the status of the order. Handle MIS, generate reports.

• Handling Complaints/escalations.

• Meeting client requirements on time and effectively thereby winning their goodwill.

• Sensitization of the client requirements and accordingly prioritize the activities.

• Has empathy for the customers situation

• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Qualifications

Qualifications

What we will be looking for in you :

• Customer Service Orientation Skills

• Excellent Telephone/written/verbal Communication skills

• Excellent Listening Skills

• Team Player

• Time management and organizational skills

• Ability to work under pressure

• Attention to Detail

• Ability to learn technical aspects of the Retail Information Service Industry.

• Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc

• A graduate

• Typing speed of minimum 30-35 words per minute.

• Preferably having experience in the customer service field.

Expected Start Date: 20/9/2021

Job Types: Full-time, Commission, Walk-In

Salary: From ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Remotely:

• Temporarily due to COVID-19

Speak with the employer
+91 9043209351