Vindhya E-Infomedia Pvt Ltd Hiring for Quality Analyst at India Full Time

About us

We are professional, agile and our goal is to Vindhya e-Infomedia Pvt Ltd, is an Impact Sourcing Service Provider, offering Customer Contact Center and Data Entry & Management Services for the over 10+ years since 2006. Vindhya, headquartered at Bangalore and having a branch at Hyderabad, majorly employs People with Disabilities and people from socially-disadvantaged communities as main workforce. As we represent our clients to their customers, with our variety of customized call center services across many industries, through outbound, inbound, email and chat support, we ensure your customers have the best service experience. With our Data Entry and Management services, your business data has been worked upon accurately and efficiently in order to assist you in taking informed decisions. With our onsite support service for project management tasks , we deploy our resource in clients location in order to save the logistics cost..

Our work environment includes:

• Modern office setting
• Food provided

*About us* We are professional, agile, supportive and our goal is to Vindhya e-Infomedia Pvt Ltd, is an Impact Sourcing Service Provider, offering Customer Contact Center and Data Entry & Management Services for the over 10+ years since 2006. Vindhya, headquartered at Bangalore and having a branch at Hyderabad, majorly employs People with Disabilities and people from socially-disadvantaged communities as main workforce. As we represent our clients to their customers, with our variety of customized call center services across many industries, through outbound, inbound, email and chat support, we ensure your customers have the best service experience. With our Data Entry and Management services, your business data has been worked upon accurately and efficiently in order to assist you in taking informed decisions. With our onsite support service for project management tasks , we deploy our resource in clients location in order to save the logistics cost.. Our work environment includes: * Modern office setting * Growth opportunities *Job Overview: * Monitoring calls, provide feedback, maintain process documents, follow up with Op’s/Training team on product process updates & sharing daily reports. *Required skills: * Good communication skills Quick learning Objection handling capabilities Basic excel Confidence Open to learn new things and accept new challenges *Quality Roles: * 1. Call audit and feedback 2. Quality sessions 3. Call Calibration 4. Product knowledge Test 5. Bottom Quartile Management 6. RCA Awareness 7. TNI and TNA activity 8. C-Sat Analysis *Basic knowledge on above procedure is added advantage* *Required Languages: * North (Hindi, Bengali, Assamese & Odiya) English is must Multiple linguistic will be highly considered.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Rajajinagar, Bengaluru – 560044, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• needs to know

1. Call audit and feedback
2. Quality sessions
3. Call Calibration
4. Product knowledge Test
5. Bottom Quartile Management
6. RCA Awareness
7. TNI and TNA activity
8. C-Sat Analysis

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)

Expected Start Date: 16/01/2023