Virtusa Hiring for Service Center Associate at Gurgaon Full Time

Service Center Associate

Role: T3

Are you passionate about providing frontline IT support? Ready to put your skills to use in a broad, impactful environment? We at Virtusa would like to meet you!

Provides frontline IT support to users over phone and email. Ticket monitoring

Remote support Windows troubleshooting Performs activities such as Network Account Password reset and Unlock Security Token PIN reset, adding users to Access groups to grant permissions to applications resources

Creates and Manages User accounts

Coordinates with users and support team and schedules Account Network resource migration

Creates proper documentation using ServiceNow ticketing tool

Tracking of issues and solutions resolving or routing or escalating where appropriate Ensures seamless shift handover

Qualifications::
Relevant educational background

Minimum of 3 years working with as a service center associate

Highly motivated- a self-starter who takes ownership and has the ability to work with minimal direct supervision

Candidates Must have experience working with Global Clients

Excellent Communication is Must

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth – one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Learn more at www. virtusa.com.

Primary Location

: IN-HR-Gurgaon

Schedule

: Full Time

Job Type

: Experienced

Travel

: No

Job Posting

: 10/01/2023, 8:25:31 AM