Virtusa Hiring for ServiceNow Admin at Bengaluru, Karnataka Full Time

Full Job Description
Description

JOB DESCRIPTION
Skill: ServiceNow Admin
Role / Tier: Senior Consultant/Tier 2
Job Description:Responsibilities include:
Building and maintaining knowledge front to back of Application Infrastructures IT Service Management products, and then specializing in one or two of them
Maximizing the availability and performance of supported systems through optimized and automated plant management, ongoing problem management, and architecture reviews with dev-side peers
Reduction of the cost of support (hours of effort) through the elimination of operational issues, optimization and automation of tasks, development of operational tools and driving client self-service to minimize constraints
Identification and prioritization of technical debt that is impacting client developer productivity, reliability or the efficiency of the ops team
Complex troubleshooting in a Linux environment
Consult with clients (the Firms internal development community, IT service practitioners) to maximize their productivity, including troubleshooting the issues they have using the departments products
Minimizing the escalation rate to the dev-side product delivery team members to ensure the department has the greatest possible flow of feature delivery
Being operationally responsive, including sharing on-call rotation with the rest of the global team (with a time-off in lieu system)
Required Qualifications / Skills
Strong Linux troubleshooting skills
Task automation experience in any programming language
Practical experience of at least one pillar of observability (metrics, logs or traces)
Exhibit working knowledge in at least ONE of the following areas
SQL
REST services (API)
Load balancing and networking
Performance troubleshooting and resolution
Confident collaboration skills
Desired Skills
Python development for task automation
Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction
Prior experience creating operational dashboards (Splunk, Grafana, etc)
Experience administering and/or supporting ServiceNow
Qualifications:
BE or BTech or MCA or Any other bachelors Degree with four years of relevant experience.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth – one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Primary Location
: IN-KA-Bangalore
Schedule
: Full Time
Employee Status
: Individual Contributor
Job Type
: Experienced
Travel
: No
Job Posting
: 21/10/2022, 5:49:36 AM