VMware Hiring for Senior Member of Technical Staff – Customer Experience & Success (CXS) Gainsight Engineering – Opportunity for Working Remotely at Bangalore, India Full Time

Senior Member of Technical Staff – Customer Experience & Success (CXS) Engineering

The Elevator Pitch: Why will you enjoy this new opportunity?

VMware CXS Engineering team is building an industry leading customer experience platform. The Senior Member of Technical Staff role provides great opportunity to grow your career by deepening your application development expertise and providing opportunities to work on industry leading modern application platform.

What is primary need, technical challenge, and/or problem you will be responsible for?

We are looking for someone who is passionate about technology and has deep experience in developing highly available and highly secured applications. This Member of Technical Staff – Gainsight Development role provides a unique opportunity to grow your career by deepening your product engineering expertise and providing requirement design opportunities. You will have opportunities to participate in requirement design discussions with product owners, by presenting data and valuable points of consideration to resolve problems. This implementation experience is critical for anyone with a passion in product engineering looking to broaden their technical acumen.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Understand and own the domain/services/components/applications

• As IT Technical Staff you will be part of the VMware team that caters to Customer Success Business.

• You will be key orchestrator with cross-functional teams for building out solutions on Gainsight and Salesforce platform that will make customer success operations run smoother, quicker, and smarter

• As a Senior Developer you will not just develop features but also ensure the services run smoothly in production

• You will all collaborate within the team and with cross-functional teams

• You will be the SME for the services/applications you own

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Working with Salesforce’s Force.com platform and Customer Success platform (like Gainsight)

• Preparing technical design documents and writing test cases

• Achieving business outcomes while developing scalable and functional solutions

• Develop highly scalable features/services and ensure availability of 99.99%

• You will be the go-to person in solving technically complex issues

• Collaborate with Product Owners, Product Managers, Developers to find the best possible solution possible

• Continuously improve the state of existing components and services

• Perform engineering activities for performance tuning and deep monitoring of applications and services

• Strong desire to drive change, and ability to adapt to change quickly. Proficient in new and emerging technologies.

• Exceptional communication and interpersonal skills – including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control.

• Apart from the above, you will also contribute towards platform and service stability, mentoring junior developers, innovation, participating in hackathons, tech talks etc

What is the leadership like for this role? What is the structure and culture of the team like?

• We look for people who are self-driven, have passion to learn new skills and solve complex technical issues

• We promote good teamwork and collaborative working environment

• Encourage and support everyone on the team to grow in their career

• This team works flexible hours and interact with cross IT Engineering, R&D and business teams around the globe

• The team structure is flat with access to all the leaders and their teams. We expect you to take advantage of this diverse work culture to develop yourself into a senior technical member who will execute future state technical vision with end-to-end ownership

• You would get an opportunity to work with dynamic and fast paced environment where you will juggle multiple, competing priorities simultaneously and make things happen

Category : Engineering and Technology

Subcategory: Software Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-12-17

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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