Vocally Hiring for Customer Support Representative [BD06] at Remote Full Time

Vocally is a growing, privately held provider of Dispatch services specializing in outsourcing voice, non-voice, and other value-added services like HR Outsourcing, Digital marketing, and Voice AI. Headquartered in Vancouver, Canada, Vocally is part of a larger group of companies involved in various domains and aspires to democratize voice processes in the SMB segment. If you are seeking a role where you can be an impact player with a growing company that values its employees, we are interested in speaking with you.

We are looking for a reliable Customer Support Representative who is enthusiastic and passionate about connecting with and handling customers – an individual who loves communicating with customers and solving their concerns. We are looking for someone whose takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests, fulfil orders, solve problems, transmit messages, call customers back, and share important details with the concerned department.

The ideal candidate must have Customer Service Aptitude, be primarily an excellent English communicator and be able to actively listen to customers’ requests and complete the order / request accordingly. You must be able to multitask as well as take the appropriate action with little supervision.

Designation: Customer Support Representative

Reporting To: Team Lead / Supervisor

Work Mode: Full Time / Remote

Duties/Responsibilities:

• Receive inbound calls and assist customers.
• Serve customers by providing product and service information and resolving product and service problems.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare feedback reports about product or service by collecting and analyzing customer information.
• Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.

• Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
• Address problems and requests by transmitting information to the appropriate entity on the middle level management.

• Complete and submit internal documents.

• Discover and report if any deception or fraud is unveiled in terms of provided services.
• Enter data in the software and maintain logs, records, and activities or other information.

• Must be ready to work on rotational shifts in a 24×7 environment.

Job Type: Full-time

Salary: INR 14,000.00 – INR 22,000.00 per month

Inquisitive About Us, Know us more:

https://vocally.ca/

Requirements:

• 1+ year work experience preferred and candidates working in customer service dealing with North American customers will be given first preference. However, freshers with strong customer service aptitude are also welcome.
• Customer Service Aptitude

• Proven experience as a Customer Support Representative or other relevant experience
• Knowledge in using computers and software
• Open to learning new software / CRM and systems
• Proficient in English (oral and written)
• Proficient typing skill (min. 30 WPM) without looking at the keyboard
• Organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Bachelor’s degree. 12th pass outs are welcome, too.
• Fast learner who equips to organizational environment and formal code of conduct

Work Environment Requirements:

• Equipped with a PC with a minimum of 8GB of RAM and an OS of your choice that is not two years older than its initial release date (maintained and updated).
• Equipped with an internet connectivity with minimum of 50MBPS, and with uninterrupted power supply.
• A quiet and uninterrupted working environment with a dedicated desk.

Benefits

• Dynamic culture and work environment.

• Competitive pay.
• Paid Time Off.
• Work from home / Remote.
• Provident Fund

Job Types: Full-time, Regular / Permanent

Salary: ₹14,000.00 – ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Rotational shift

Experience:

• Customer service: 1 year (Required)

Language:

• fluent English (Required)