Job Req ID: 26757
Location: Ernakulam, IN
Function: Other
About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
AGM – Credit Operations
Job Level/ Designation
M2
Function / Department
CS
Location
Cochin
Job Purpose
Ensuring the entire Credit Operation for the assigned cluster
Key Result Areas/Accountabilities
1.Ensure error free digital Verification process – TAT to be delivered 2. Regular cross function interaction with sales channel to ensure Verification Rejection < 10% 3.Ensure correct categorisation and initial limit of verified customers 4. Control and reduce T6M churn 5.Verification cost is maintained within budgeted limits 6. Actioning of cases with error in activation (wrong or same alternate number & Email ID / Linking without knowlegde / Forced Postpaid / Premium number churn for waiver cases 95% & Auto pay drive with 5% improvement 14. Drive Improvement in pre due date collection by reducing TAT of bill delivery & Short paid cases” 15. Ensure Credit Barring to be less than < 0.75% 16. Bill Not received (BNR) Complaints % < 0.05% 17. Payment not Updated (PNU) complaints % < 0.05 18. Post Paid TNPS 25% Improvement Over Q4FY21 & NPS Post Paid CS Attributes +3 Over MarchFY21. 19. Drive the organizational goal of HSW for all agency and their staff 20. Ensure regular audit credit checks of new acquisition in tandem with field team 21. Ensure quality of verification feedback and data collation with surprise and mystery audits including Multiple IMEI activation / TV from same mobile for multiple numbers / De Dupe action & collection / etc.,
Core Competencies, Knowledge, Experience
Experience: Should have at least 7-12 years of Credit experience
Desired Behaviours & Alignment:
Must have technical / professional qualifications
Graduate with excellent communication skills. Experience in CS processes and CRM tools will be an added advantage
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Job Description Front End Developer Key Responsibilities:- Developing and implementing highly responsive user interface components using react concepts Troubleshooting interface...
Apply For This JobSupplier Quality Engineer Apply now » Date: Jan 28, 2022 Location: Gurgaon, IN Company: AGCO AGCO (NYSE: AGCO) is one...
Apply For This JobPURE VEDIC GEMS PVT. LTD We are the Oldest and the Most Trusted Company dealing in genuine Astro-Rashi gemstones, Astrological...
Apply For This JobJob Family: Sales Req ID: 413240 This role is for the after-sales Service of Industrial Steam Turbines that includes sales...
Apply For This JobMain Purpose of role Conduct market research and feasibility studies to analyze the viability of alternative business development opportunities. Main...
Apply For This JobDecommissioning Manager Chennai, Tamil Nadu, India (https://aluperf.referrals.selectminds.com/jobs/97050/other-jobs-matching/location-only) New 1 additional location India Product, Portfolio & Solution Management ST Strategy &...
Apply For This Job