Volcone Web Solutions, LLC Hiring for Data Analyst, Customer Success and Strategy Operations at Pune Full Time

The HubSpot Customer Success Strategy and Operations team is looking for a Data Analyst to join our rapidly growing team. We are a group of operational and analytical professionals driving business decisions with data. We partner with senior leadership across both Customer Success and the greater HubSpot team to solve complex reporting and data challenges. Primary responsibilities include supporting our team’s data infrastructure, enhancing visibility and usability of existing data, expanding access to new mission-critical data sources, developing advanced reporting functionality and providing analytical insights into the performance of the Customer Success organization. This is a unique position to become the subject matter expert on the data, metrics, and KPIs influencing a highly successful SAAS business.

You are someone looking to take your technical skills and their impact to the next level. You have the appetite to gain a full understanding of HubSpot’s business, along with the inner workings of the Customer Success organization. You enjoy working in a supportive team environment and collaborating with your peers. You have advanced SQL and database skills and enjoy creating, improving and automating data resources, reporting dashboards and analytical projects. You are a collaborative problem-solver who will work closely with members of Business Intelligence, Account Management, Consulting, Support, Finance and Customer Success Operations.

In This Role, You’ll Get To

• Tackle the Customer Success organization’s most complex data, reporting, and analytical challenges
• Combine data from disparate data sources while maintaining accuracy in deliverables
• Manage our reporting infrastructure backend, ensuring access to the right information at the right time, allowing more efficient support of our customers
• Support incoming business requests, compile root cause analyses and solve common issues at the source
• Compile analytics into visualizations that empower our teams to make educated, data-driven decisions
• Work closely with members of the Customer Success Operations Team to provide data, reporting and analytical support
• Partner with HubSpot’s Business Intelligence team to solve Customer Success data modeling and reporting challenges, acting as our liaison to other functions within HubSpot
• Compile reporting and dashboard visualizations that empower partners to make educated data-driven decisions
• Become a subject matter expert of our data and SAAS metrics
• Develop a focus in an area of interest, including statistical analysis or data science

We Are Looking For People Who

• Translating project requirements into a set of technical sub-tasks that build towards a final deliverable.
• Participating in and leading the technical execution of business intelligence and analytics related projects of large scope and complexity.
• Hands on experience with bug tracking systems and project management, like Jira
• Experience working with complex datasets
• Understanding of ETL, ELT with an ability to reverse engineer for existing technical projects to help optimize and provide recommendations with root cause analysis.
• Strong understanding and analytical skills related to both structured and unstructured datasets
• Hands-on experience with advanced SQL and cloud data warehouse like Snowflake and relational databases
• Experience building user defined functions in either Python or SQL
• Ability to participate and contribute to code-management/version control tools like git Enterprise on several peer-reviews, feature branch, resolving conflicts and commits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Expected Start Date: 6/9/2021

Job Types: Full-time, Walk-In

Salary: ₹20,507.00 – ₹90,010.00 per month

Benefits:

• Paid time off
• Work from home

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 3 years (Preferred)
• HubSpot: 2 years (Preferred)
• Crystal Reports: 2 years (Preferred)

Work Remotely:

• Yes

Speak with the employer
+91 8487819328