Votiko Solutions PVT. LTD. Looking For Call Center Team Leader Job in Surat at Surat, Gujarat Full Time

Job Description: 
Were looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. Youll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.
Responsibilities:-
– Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
– Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
– Supervise a telecommuting pilot project and report on its feasibility
– Teach and train team members on various customer service strategies
– Communicate expectations, assignments and responsibilities clearly and professionally
– Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Skill:-
– Ability to develop, implement and assess performance metrics
– Expertise in Microsoft Office programs and in desktop and mobile technology
– Proven record of boosting team performance and employee retention rates
– One year of experience as a team leader
– At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them
Location: Surat
Salary: 15,000 to – 25,000 /month
Working Days- Monday to Saturday
Call +91 8511539085
If the above requirements suit your interest, please call us on +91 8511539085
Please only call if you are qualified in above mentioned details.
Regards,
Votiko Team.