Waycom Hiring for Customer Support Executive at India Full Time

Way.com is a high energy workplace. The Customer Support Executive will be responsible for providing a positive customer experience that will lead to improved customer satisfaction. Duties include, but are not limited to the following;

• A professional approach in answering calls, chats and emails; and provide information about products/ services, taking input of issues and their redressal thereof.

• Maintaining records of transactions and interactions.

• Appropriate and timely follow-ups wherever required.

• Escalate unresolved queries to respective departments for accurate redressal.

 Skills Required

• Excellent communication skills (US/ UK Accent preferred)

• Preference will be given to candidates with 1+year experience in similar role.

• Good listening and problem-solving skills

• Ability to handle pressure

• Good interpersonal skills

• Willing to work in night shift

• Immediate joiners with 0 to 3 years of experience

Job Type: Full-time

Salary: From ₹18,086.00 per month

Schedule:

• Night shift

Ability to commute/relocate:

• Kazhakoottam, Thiruvananthapuram – 695581, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Malayalam (Preferred)
• English (Preferred)