Webhelp Hiring for Customer Service Agent – Web Chat (Non-voice) at Gurgaon Full Time

Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance?

Webhelp is looking for vibrant and energetic Web Chat Advisors in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We need solution finders who are passionate about people and take the time to understand their needs, and go the extra mile to make someone else’s day by providing excellent customer service.

What you’ll be doing

• Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
• Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
• Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
• Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
• Prioritising work, balancing importance from the customer perspective and operational efficiency
• Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
• Developing and maintaining current knowledge of the campaign
• Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
• Ensuring first contact resolution at all times
• Endeavouring to achieve and exceed all operational metrics and targets

We want you if you’ve got

• Compassion, so that customers are able to sense that you really care about them
• Sparkling conversation manner to make customers feel like you can relate to them
• Cool head under pressure to handle the easy and hard times
• ‘Can do’ attitude and be willing to do and be your best every day
• Confidence to establish common ground, draw strength from setbacks and influence others

What you’ll need

• Minimum high school level education
• At least 12 months’ web chat experience in a contact centre environment
• High proficiency in the English language with excellent business writing skills
• Experience in web chat role (International BPO experience preferred)
• Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

What we are offering

• Attractive compensation package
• Medical benefits

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.

Job Reference: IN01630