Wells Fargo Hiring for Technology Business Systems Associate at BENGALURU, India Full Time

About this role:

Wells Fargo is seeking a Technology Business Systems Associate…

Role Context:

In this role, team member will be part of the Business Execution and Business Interruption Services function involved in supporting multiple applications related to trade across Commercial Banking Operations. As part of the engagement, the team member would work closely with Operations partners, Business and IT teams to support International Trade/Foreigin Exchange/ Global Banking platforms.

Key Responsibilities Include:

• Support teams across Commercial Banking Operations and LoBs to address external customer’s question related to the functions under the bank e-banking platform

• Support Operation user for the old legacy applications

• For critical/high production issue

• Initiate and join Incident calls to provide input for the system issue/problem from user perspective

• Drive triage process from operational standpoint

• Report and update the production issue/problem per Incident Escalation process

• Perform/coordinate application production validation for system release/change/patching

• Document/log defects associated with all necessary information of the production issue/problem

• Work with the support teams in other locations to establish the follow-the-sun support model

• Provide timely response and resolution to issues / queries raised by CB Operations, Business and other associated functions

• Follow-up Technology partner to provide update/solution for the production issue/problem

• Simulate production issue/problem in lower environment for assisting Technology partner in troubleshooting, if necessary

• Read/Review the release notes to understand the coming system change of the supported applications

• Assist/coordinate user acceptance test (UAT)/regression test, if any

• Support projects within CB Operations, including gather and analyze system requirement from business and translate into business or technical specification

Role Requirements:

• 4+ years of experience in Business Analysis, Application Support and User Acceptance testing within the banking domain

• Strong verbal and written communication skills, able to communicate clearly and concisely with engineers and executives

• Experience working in both Waterfall and Agile methodology with ability to elicit requirements, user stories, document processes and create test cases

• Experience with Testing and Defect Tracking software, such as ALM or JIRA

• Desire to work in a fast-paced, highly dynamic environment

• Working knowledge of Microsoft Office, especially Outlook, Excel, Word, and PowerPoint

• Excellent problem-solving, organizational and analytical skills

• For supporting Foreign Exchange Operations, it is preferred to have advanced working knowledge in Opics, Midas + Cayman, Calypso, or Global Check Clearing (GCC)

• For supporting Global Banking Operations, it is preferred to have previous experience in Flexcube/Flexpay/LoanIQ

• For supporting Trade Operations, it is preferred to have previous experience with Trade Finance application products (e.g. Import / Export Letter of Credits, Collections and Payments)

• Practical working experience in JIRA/HP ALM/IBM Cognos is an advantage

• Individual with a technical background is desired

• For supporting Global Banking Operations, it is preferred to have previous experience in Flexcube/Flexpay/LoanIQ

@RWF22

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-219505

Updated: 2022-11-10 04:55:26.416 UTC

Location: BENGALURU,India