Western Union Hiring for Manager, Solution Engineering (QA – Automation) at Pune, India Full Time

Manager, Solution Engineering (QA – Automation) – Pune, India

Are you excited by the opportunity of using your knowledge of testing to lead a team to success? Do you view Quality Assurance in the retail financial industry as more than just testing, and instead see it as an opportunity to improve the Digital Banking customer experience? As a successful engineer, do you feel empowered to quickly respond to product enhancement requests to ensure new Digital banking capabilities are delivered to the customers in an agile fashion? Do you have experience working with Automation testing, solutioning and developing enhancements, and implementing banking clients? If so, why not consider joining Western Union’s new Digital Banking hub in Pune a Manager, Solution Engineering?

Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers’ experiences with a cutting-edge digital Ecosystem. As a Manager, your primary responsibility will be to establish core digital banking and wallet solutions globally.

Role Responsibilities

• Ensuring the accuracy and quality of a service delivery model supporting assigned platforms through a predefined framework during the sprint.

• Analyze test results to predict user behavior, identify bugs and suggest solutions to minimize problems.

• Willing to work on all aspects of QA cycle – like integration testing, UAT, regression, test case development, automation etc.

• Gathers usage patterns and actual production transaction metrics of various applications to derive test patterns and transforms them into usable tests.

• Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.

• Functional test analysis, planning, design, execution, and reporting for Test Strategy, Test Scenarios, Test cases.

• To continuously improve the quality of production systems, participate in RCA (Root Cause Analysis) for production issues and update test cases accordingly.

• Working closely with business, technology, and support areas to investigate and interpret test findings.

• Creation of comprehensive test strategies, plans, and test cases for Mobile and Web, and encompassing functional, integration, automation, and performance testing.

• Ensuring the quality of all IT systems (SaaS, On-prem, home-grown).

• Create Key Performance Indicators (KPIs) for quality assurance.

• Be a culture champion on the team and across the company.

Role Requirements

• 7-8 years of Automation testing experience and 2+ years in leading technology projects and mentoring junior associates.

• Hands-on experience with Automation testing using Selenium, Appium, Cucumber, Mabl, Jenkins, TestNG, JMeter, test tools, and different frameworks.

• Proficiency in programming languages such as Python, Java, SQL or similar.

• Demonstrated experience in API testing (Web & Mobile) using Rest Assured, SOPAUi, Postman, etc.

• Experience with Test Management tools like TestRail, JIRA, ALM, GitHub, Grafana, etc.

• Proven ability in developing test automation using Continuous Integration (CI) and Continuous Delivery (CD) solutions.

• Strong understanding of Agile and Iterative development methodologies.

• Knowledge in testing web-based and Cloud solutions.

• Experience with CI/CD pipelines, including creation and monitoring of multiple QA environments.

• Strong background in test writing to provide full spectrum testing.

• Ability to work in a fast paced, iterative development environment and adapt to changing business priorities and to thrive under pressure.

• Team player with strong analytical, verbal, and written communication skills.

• Excellent decision-making, communication, and collaboration skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company -transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment

• Public holidays

• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave

• Annual Health Check up

• Hospitalization Insurance Coverage (Mediclaim)

• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance

• Cab Facility

• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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