Wiley Hiring for Student Recruitment Assistant at India Full Time

Our mission is to unlock human potential. We welcome you for who you are, and the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the role:
The Student Services Coordinator (SSC) is a key member of the AS team, with a service-oriented approach, responsible for building and maintaining close relationships with students from registration through to graduation, communicating with them on a regular basis and resolving any issues to ensure satisfaction and academic success. They will coordinate efforts with the relevant programme teams, module leaders/tutors, technical support and finance within the partner institution on our student’s behalf while ensuring that students believe they are working directly with the partner institution, so they will not be aware that Wiley Education Services are involved as they progress through their qualification.

The SSC is the first point of contact for all distance learning students and is responsible for providing full pastoral support as students complete their programme of study. Additionally, the SSC will be required to work across multiple partner institutions at times of high volume to provide team cover.

How you will make an impact:
Provide effective service to new, continuing, and resuming students by developing and implementing highly proactive outreach services with particular attention paid to retention and student success. Monitors student performance and attendance, analyses problem areas, determines solutions, and conducts intervention activities and processes.

Identifies and successfully resolves student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals.

Responsible for handling incoming service-related questions or concerns for students, faculty and key partnership contacts eliminating delays that impede student and partnership success

Ensures timely turnaround of communication and services, meeting established service level agreements

Follows contact strategies on an ongoing basis to maintain a relationship with students.

Ensures student registration either through direct registration activities or leading students through the registration process.

Delivers new student orientation sessions and/or assists students to navigate the online learning platform and understand what is expected of them in their online studies.

Responsible for maintaining documentation of outreach services in SalesForce and other reporting tools and active documentation in Wiley shared drive.

Provides regular activity/engagement reports and audit reports on student registration, retention and persistence.

Identifies operational process improvements as it relates to student support and develops and documents new processes.

Provides coaching, training and coverage for new team members.

Performs other duties as requested, directed or assigned.

What we are looking for:
Bachelor’s degree

2 years of customer service or operations experience

Client service-oriented individual with outstanding written and oral communication skills; Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards; Ability to work in a fast-paced environment; Excellent problem-solving and decision-making abilities

Proficient in Microsoft Office Suite, with the ability to operate Web-based e-learning applications.

A conscientious individual who needs little supervision in following up on assigned students, tasks, and special projects; Excellent organizational, multi-tasking skills and high level of attention to detail; Ability to work under pressure of deadlines and/or time limitations; Ability to work independently as well as part of a team

Why should you join Wiley?

The team! You’ll be joining a talented group of professionals who are truly passionate about the work we do.

We embrace you for you! Wiley is committed to attracting and retaining a talented and diverse workforce and fostering a work environment in which all colleagues are valued and can enjoy professional success.

Fantastic well-being initiatives such as ‘Happy Fridays’ with the afternoon off during part of the year, flexibility to work from home, fun events, and activities throughout the year to get colleagues together, free access to Headspace, and much more!

About Wiley:
Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help, they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

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Location/Division:
India

Job Requisition:
R2301804

Remote Location:
Yes

Time Type:
Full_time