Role Purpose
The purpose of the role is to design, program, simulate and testthe automation product or process to achieve the efficiency andeffectiveness required.
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Project Manager/ Architect/ Consultant/ SME
Automation architecture and design, automation solutionexecution, technical issue resolution etc.
BU/ Account Automation SPOC
Client/ Account requirements, Status updates, issue resolutionsetc.
External
Clients
Requirement clarification, query resolution, etc
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Automation
Quality of design/ adherence to design
Adherence to project plan
Issue resolution and client escalation management
Zero disruption/ error in deployment
EWS on risks and deployment of mitigation measures
2.
Documentation
Complete documentation of automation process, test cases, debug dataand performance review as per quality standards
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