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Private Jobs / Private Sector
Wobot Intelligence Hiring for Customer Success Associate at Remote Full Time
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Full time
Remote
Responsibilities:
Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
Establish a trusted and strategic advisor relationship to help drive the continued value of our product
Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data
Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members to ensure timely deliverables
Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
Work with the sales and marketing team to develop case studies
Requirements:
Exceptional written and verbal communication skills.
Someone who is ready to take initiative and is self-driven
Someone who is detail-oriented.
How we work ?
Microsoft Teams is our go to tool for daily communication
We conduct daily standups and team meetings over Teams
We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
We’re distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours
We get together for a bi-weekly townhall and frequent destressing session with a certified healer!
Perks and Benefits :
100% remote workplace model
Health Insurance
Top performers eligible for attractive equity options
Mental Health Consultations.
Company-sponsored upskilling courses
Growth Hours: 40 hours every year
The chance to give back with 40 hours for community causes
Fun company retreats twice a year
Access to a Financial Advisor