WTW Hiring for CRM Specialist – APAC at Thane, India Full Time

The Role:

The sales & CRM support specialist will be the data guardian & custodian of Microsoft Dynamics 365. The candidate will be the guru of Dynamics 365 to provide quality insights via D365 through ad-hoc reporting. The candidate will also ensure all sales pipeline are up to date with accurate data.

Responsibilities:

• Create & update key information within Microsoft Dynamics 365

• Co-ordinate with stakeholders (Sales engagement leads & various D365 business champions) on various tasks virtually

• Support various business segments within APAC to facilitate their data on Dynamics 365

• Research on new and existing client contacts through tools like Sales Navigator (LinkedIn) to assist the businesses and sales engagement team

• Closing of sales pipeline loop on outdated opportunities to ensure up to date sales pipeline

• Partnering with Enterprise Client Solution team / KYC team to ensure that all customers are validated on Dynamics 365

• Generate bespoke reports to support and enable better business decisions

• Help manage the flow of data in our customer systems, whilst, also enriching the quality of data that is maintained in this respect, including the assistance of data cleansing

• Working with large datasets to help the “business” & key stakeholders to be able to extract, interrogate and understand their business drivers and performance

• Supporting “technology roll-out” for Client Data functions

• Maintaining Global standards in terms of reference data

• Participating in ad-hoc projects within the remit of the team

Qualifications:

Ideal: Must have a Batchelor’s degree or sufficient local level qualifications to support suitability for the role

Knowledge:

• Knowledge of MS Office suite

• Knowledge on data management will be added advantage

• Strong knowledge of Dynamics 365

Skills:

• Ability to prioritize tasks and meet deadlines

• Ability to work independently and on multiple tasks simultaneously

• Effective communication skills in English, both verbal and written

• Strong attention to detail