Xeneration inc Hiring for Call Center Representative at Remote Full Time

Experience Needed: 2 To 5 Years

Career Level: Intermediate Level

Education Level: Bachelor’s Degree

Gender: Female/Male

Salary: As per industry

• Job Categories : Customer Service/Support
• An International Company based in the Canada is seeking Customer Service agents for a call center office in India remote location.

Job Requirements

• Fluency in English Language is a must. An American Accent is Highly Preferred
• Excellent basic computer skills
• Motivation to work for long hours
• Fast typing on Keyboard for responding to emails
• Preferred customer support experience
• Excellent communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively

Agents are required to be able to perform all the following tasks on a daily basis:

• Resolve customer complaints via phone, email
• Manage incoming calls
• Responding to daily emails
• Chat with customers on our website
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Selecting and explaining the best solution to solve the customer’s problem
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
• Use telephones to reach out to customers and verify account information
• Take payment information and other pertinent information such as credit cards, addresses and phone numbers
• Comfortable with an American accent (Must).
• Candidates should have an excellent American accent communication skills.

Job Type: Full-time

Pay: ₹25,000.00 – ₹75,000.00 per month

Benefits:

• Work from home

Schedule:

• Night shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: Remote

Expected Start Date: 16/01/2023