Yes Bank Hiring for GIB Video KYC Officer at Navi Mumbai Full Time

JOB DESCRIPTION About the Business Unit Customer onboarding through Digital Mode with Video KYC is one of the key objectives of Yes Bank and thus Video KYC unit play a significant role in enabling instant & digitally active account opening through video KYC Purpose To call the customer over Video call and complete the KYC and facilitate the customer in completing the onboarding journey. RESPONSIBILITIES ï‚· Assisting the customer in opening the liabilities account ï‚· Carrying out verification of the customer on call ï‚· Basic understanding of KYC documentation requirements for saving accounts and verifying the same on the video call ï‚· Handle Yes Bank customers in a polite and friendly way, instilling customer confidence and resolving customer issues while onboarding journey wherever possible. ï‚· Listen to customer, gauge needs and provide information on relevant products on the bank. ï‚· Takes ownership and initiative to complete necessary video call and customer follow up. ï‚· Responsible for achieving key performance indicators whilst maintaining Yes Bank quality and compliance Standards. ï‚· Outbound Calls, Email, Chat, Complaints resolution while onboarding journey. ï‚· Completion of required trainings and certifications Ideal Candidate ï‚· Good communication skills ï‚· Customer Service Exposure / Background. ï‚· Problem solving approach ï‚· Experience into phone banking or a banking process would be an added

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