Yuwa LED TV Hiring for Customer Service Representative at Noida Full Time

JOB Description – ” Customer Care Associate – Ecommerce”

1) Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.

2) Interacting with the backend team to ensure smooth functioning

3) Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.

4) Developing and maintaining standard operating procedures for common situations.

5) Preparing performance reports by collecting and analyzing data from the customer service functions.

6) Specifying and building tools to improve the speed and quality of support.

7) Requires people to have decent communication skills both in written and spoken English.

8) Candidates with call center/customer care experience of up to 1 years, in an ecommerce setup would be preferred.

9) Must be able to maintain excel reports and timely closure for customer related queries.

10) Ensure customer deliveries and grievances are taken care of.

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
Yes

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Application Deadline: 28/09/2022