Zepto Hiring for ORM at Mumbai Full Time

Roles and Responsibility

• Monitoring the social handles & platforms across web

• Monitoring done through a tool + manually

• Posting responses to posts around the brand accurately and in a timely manner

• Ensuring the TAT expected by the client is maintained

• Making the brand experience better for a user who seems dissatisfied

• Clearing doubts an individual has about what the brand offers

• Acknowledging compliments & showcasing the same on brand social media pages

• Response management to be done smartly through a social media listening tool

• Sharing the brand comments real time with the brand managers (respective stakeholders)

• Categorization of the data & deriving meaningful analysis. Sharing the same with the brand

Able to do Root cause analysis for all the escaslations received Qualification: Any Graduate with 1-2 years of relevant work experience in ORM.

• Have in depth understanding of social media, online reputation, analytics

• Have excellent problem-solving and analytical skills and impeccable business judgment.

• Have excellent communication and interpersonal skills, with the ability to be personable yet persistent.

• Have a keen eye for detail and have a perfectionist attitude.