Zobone International Outsourcing Pvt Ltd Hiring for Sr. Process Associate at Ahmedabad Full Time

We are looking for a Sr. Process Associate and team player who has the ability to carry out multitask on the property management project.. He / She will be responsible to coordinate with the local team as well as team members located in the UK for a property management client.

Responsibilities and Duties

– Work with a UK-based client (Property Management) lettings and commercial department along with the team in India

– Dealing with propertes (both residential and commercial) maintenance enquirers via call/emails, CRM Tickets

– Placing calls to Landlords and Tenants registered on the CRM and verifying them to make their profile complete on the CRM for the TT and LL.

– Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out

– Liaise with landlords/engineers/contractors and tenants daily basis

– Manage and keep up to date with UK legal legislation when required (Training will be provided)

– Deal with rental residential / commercial properties inquiries dealing setting appointments etc on CRM

– Effectively resolve discrepancies and complaints of customers TT & LL

– Highly organized and able to prioritize workload

– Build and maintain relationships with tenants, landlords, contractors, etc.

– Co-ordinate carrying out property inspections in line with tenancy requirements on CRM

– Place credit control calls and chase vendor invoices relating to property management.

– He / she may work as buffer staff on the project for first few months to train him/ her for 360 degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.

– He / she should learn 360 degree processes within the project.

What is must ?

The candidate must have experience working with International voice process either for UK , USA ,Canada or Australia. He / she should be ready to learn quickly all processes 360 degree on the project. Freshers with excellent communications can also try.

Male or Female ?

We invite both of the candidates happily.

Job Type: Full-time

Job Types: Full-time, Regular / Permanent

Salary: ₹22,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Schedule:

• Monday to Friday
• UK shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Experience:

• International Voice Process: 1 year (Preferred)