Zolve Hiring for Customer Support Representative at Bangalore Full Time

ABOUT US

Zolve is building the world’s first cross-border neobank for expats and migrants worldwide. In an increasingly connected world, millions of individuals move across countries to chase their dreams, whether it’s for higher education or work. With Zolve, we aim to create a financial world beyond borders that provides equitable access for global citizens to global financial products on a single, new-age platform. Our current product offerings are an operational bank account and a high-limit credit card that you can apply for while still in your home country.

KEY HIGHLIGHTS

• Founded by Raghunandan G., Ex-Founder and CEO of TaxiForSure. Investor and Board member in 50+ start-ups, including 5 unicorns
• Backed by some of the top VC funds: Accel, Lightspeed, Softbank, Coatue, DST Global, and Founder Collective
• Stellar peer group with a strong pedigree and work experience
• Zolve’s culture is motivating and challenging along with being collaborative and entrepreneurial at the same time

RESPONSIBILITIES

• Communicating with customers through various channels (email/chat)
• Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries

REQUIREMENTS

• Smart Graduates with excellent communication skills
• 6 months to 3 yrs of experience working in customer support roles
• Demonstrated ability to handle highly complex and manual queries, excel knowledge
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Empathetic, organized, problem solver
• Open to work in shifts (rotational day and night shifts)

The role is based out of Bangalore (Work from Office)