Zomato Hiring for Associate | Customer Experience at Gurugram, Haryana, India Full Time

Do you have a passion for delivering exceptional customer experiences and ensuring operational excellence? If so, we have an exciting opportunity for you to join our Customer Experience Team in Dining Out as an Associate or a Senior Associate.

You start at ground zero to gain an understanding of our customers’ sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.

What you need to bring to the ‘table’

• Zealous Customer Focus – Experience in fast paced customer service and hospitality role
• High sense of ownership – You are your own supervisor!
• Articulate Communication – Strong communication skills with proficiency in typing and speaking efficienty
• Analytical Mindset – Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout
• Problem solving skills – Solution seeking and problem solving is your passion. Your proactive approach ensures timely resolution of all customer queries

Are you ready for the coolest chapter of your life?