Zoom Video Communications Hiring for Site Reliability Engineer at Bengaluru, Karnataka, India Full Time

Job Description

Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
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The ideal candidate will have experience and qualifications for planning and managing operations infrastructure, including:
Experience planning and executing site deployments (AWS, RackSpace, private cloud).
Expertise automating system administration tasks with scripting tools (Python or shell preferred).
Aptitude for analyzing and troubleshooting operating system, networking, configuration and performance problems.
Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP.
Ability to install, configure and maintain Linux hosts and popular open source applications such as Nginx, Apache HTTPd, Apache Tomcat, Postfix, and MySQL server.
Experience with monitoring and automation tools such as Ansible, Splunk, Zabbix, etc.
Ability to communicate clearly with both technical and non-technical staff.
Familiar with system hardening and server security best practices.
The position will have the following responsibilities:

• Responsible for responding to alerts escalated from the Network Operations Center(NOC) and maintaining 99.99% availability. Utilize open source and proprietary tools to monitor and actas a tier 3 level support for production issues.

Provide on-call support to restore services in case of an outage. Involved in the maintenance and expansion of the production infrastructure.

• Responsible for capacity planning, purchasing hardware, configuring new services, writing scripts for automation of tasks, and writing Ansible playbooks for infrastructure automation.

• Involved with patch management and remediating security vulnerabilities. Keep up to date on current industry vulnerabilities using patch management infrastructure that keep servers updated with the latest security vulnerabilities.

• Work with the team to validate patches in the development stage before rolling to production. Maintain baseline images with latest security patches. Responsible for AWS infrastructure management and driving down AWS costs by implementing tools that provide details around low instance utilization, CPU, disk, network, account creation, instance creation, instance termination, resource allocation, architecting newservices, and building new security policies.

• Build infrastructure for the future and microservice architecture in a (non-existent) Kubernetes environment. Migrate legacy applications from bare metal servers to containers to run in Kubernetes.

• Utilize CI/CD skills to implement deployment pipelines for legacy applications to be deployable in development, stage, and production with minimal downtime.

Primary Responsibilities

• Develop automation to create and maintain systems image in DC and cloud.
• Manage access to systems like ipa, knowledge with okta asa will be prefered
• Design and develop tools for system management, monitoring, analysis, etc.
• Experience with monitoring and automation tools further help analyze real time issues.
• Familiar with system hardening and server security best practices
• Familiar with patching OS with foreman/satelite and self repo build.
• Working with the Lead Engineer to understand application functionalities and verification requirements; working with Software Engineering to define a scalable real time testing and monitoring strategies
• Lead troubleshooting and monitoring efforts with production/non-production systems.

Knowledge/skills:

• Programming: Bash Scripting, Python
• Source Control: git
• Build: Jenkins, Pipeline
• OS hardening: cobbler,packer, kickstart, cloud-init
• Security: iptables, firewalld, SSH, TLS, IAM
• Network: tcpdump, ngrep, wireshark
• Systems: Linux: CentOS, Amazon linux
• Cloud skill: AWS, packer, terraform
• Monitoring: Zabbix, Prometheus, Grafana, ELK
• Configuration: Ansible, Terraform
• AWS Services: S3, DynamoDB, RDS, Route53, VPC, cloudfront, etc.
• Common Services: nginx,keepalived, Kubernetes, Bind dns,LVS, ntp,
• Virtualization: KVM

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at
careers@zoom.us.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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