Zscaler Hiring for Escalation Engineer at Bengaluru, Karnataka, India Full Time

Job Description

Company Description
For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Responsibilities/What You’ll Do

• Engage with customers on escalated support issues or critical customer situations
• May participate in a Support Operation and on-call rotation.
• Interface with Engineering and assist the customer with testing or troubleshooting.
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base.
• Assist in developing on-going training programs for the department.
• Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
• Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
• Other duties as assigned

Qualifications
Qualifications/Your Background

• Minimum 5+year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.
• Experience with operating systems such as Linux, Unix, and Free BSD.
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR, etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Working knowledge of Apache and IIS Web Server administration
• Working Knowledge of networking and security products and enterprise Network Infrastructure.

• Familiarity with:
  • Network Protocol Analyzers (tcpdump, Wireshark)
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc
  • VPN technologies such as IPSec and VPN clients
  • Scripting knowledge (SHELL, Python, Perl) would be appreciated
• Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications

Additional Information
Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at http://www.zscaler.com.
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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.