Zscaler Hiring for Senior Software Engineer II – Atlassian JIRA Administrator (Java/Groovy) at Bengaluru, Karnataka Full Time

Full Job Description
Company Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

Job Description

Responsibilities:
Be the subject matter expert and own the administration of the Atlassian JIRA platform (multiple instances) in Zscaler.
Work with multiple globally distributed teams and stakeholders to understand their requirements and successfully implement them, following a clean SDLC and change management process for all JIRA changes.
Manage Data Center edition of Atlassian JIRA on servers on prem, as well as instances in AWS.
Install and upgrade JIRA, migrate databases and hardware when needed, monitor performance bottlenecks, troubleshoot, and fix hardware and network related issues.
Provide configuration and administrative support of Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons.
Closely work with Engineering and DevSecOps teams on Jira integration with in-house applications or CI/CD platforms using integration modules and webhooks.
Design and implement workflows, screens, permissions, and notification schemes, dashboards, fields, post functions, etc., to serve as templates for development teams
Design and implement automation of repetitive tasks using add-ons like ScriptRunner, JSU etc.
Design and implement cross platform integration of JIRA with other products in the dev infra using Java / Groovy / Python and REST API
Design and implement custom plugin for Atlassian JIRA or Confluence using Atlassian SDK and available APIs
Implement best practices for managing users, groups and service accounts for OAuth based REST API access, keeping highest standards for security.
Manage a small team of JIRA developer and Atlassian engineer. Coordinate and respond to support requests and track response times.
Periodically perform performance evaluation and optimization.
Manage and update software and licenses for all Atlassian platform products and add-ons
Manage user accounts, groups, and permissions schemes to projects aligned with project and organizational structures.
Implement CI/CD based automation testing to detect regressions introduced in the existing automation scripts in JIRA.
Conduc training on Atlassian suite of products wherever needed. Communicate, share knowledge and cross-train with internal and external contacts at all levels.
Effectively collaborate and communicate with all teams using JIRA, when performing scheduled changes and improvements.
Implement industry best practices for tracking change management, code reviews and deploying changes to production environment.

Qualifications

8+ years of experience in with at least 6+ years of experience with configuration and administration of Atlassian Products such as JIRA Data Center, Bitbucket, Bamboo, Confluence, and key 3rd-party add-ons
Advance administration skills on latest editions of Atlassian JIRA, including customizing workflows, screens, field configurations, integration with other tools, OAuth based REST API access etc.
Programming exp with Java AND/OR Groovy is mandatory
Knowledge on Python / Shell scripting to maintain already existing automation and expand it further. Extensive experience with Script Runner is a Plus .
Experience in design and implement automation of repetitive tasks in confluence and Jira using add-ons like Script Runner, JSU etc.
Excellent communication skills as this role requires interfacing with globally distributed teams to take and understand their requirements and give trainings whenever necessary.
Experience with managing large scale (more than 3k users), multi node JIRA deployments
Experience with AWS based Atlassian product deployments is a plus.
Evaluate and improve JIRA security based on best practices. Set access permissions for JIRA projects and Confluence spaces.
Previous background In Software Development or IT team in a large-scale cloud service preferred.
Ability to work independently with minimal guidance in a dynamic, ever-changing environment
Ability to manage multiple stakeholders and manage deliverables at any given time through effective time-management and planning, using Jira, of course.
Strong work ethic and the ability to work with diverse teams across different time zones Demonstrate good interpersonal skills and communication, both written and spoken
Analyze, review, and document current JIRA functionality to determine potential areas of improvement.
Manage user permissions for tools according to the needs of projects and teams.

Additional Information

#LI-VN1

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.