Zscaler Hiring for Sr. Business Support Analyst-Salesforce administration at Bengaluru, Karnataka Full Time

Full Job Description
Company Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Job Description

Supporting Business Lead to Opportunity (L2O) & Route to Market (R2M) functions & processes through Salesforce Administration.
Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
Handle case incidents & perform End-user troubleshooting to improve user experience in SFDC.
Configure Sales Cloud in Salesforce.com.
Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
Build custom reports, dashboards.
Installation of packages.
Sandbox Refresh & Post Refresh tasks.
Contribute to the team on Cases & Operational Change Requests (CR) Prioritization.
Act as an SME & train new team members.

Qualifications

7+ years of experience in enterprise automation, with the most recent 5 years in Salesforce Administration.
Hands on experience configuring Sales Cloud in Salesforce.
Hands on experience in Copado deployment & user story promotions.
Manage Salesforce security including roles, profiles, sharing rules, workflows and groups, validation rules.
Managing user setup, profiles and roles, basic customization of objects, fields, record types, page layouts and validation rules, process builders and flows.
Installing manage packages.
Develop and create customized reports and dashboards.
Perform UAT testing process for new functionality created by the SFDC Dev team
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
Creating and maintaining documentation on processes, policies, and help related materials for users
Should have experience in Master and Transactional Data management.
Good research skills on the AppExchange.
Good to have (not mandatory) – Salesforce Development knowledge.
Should be able to work independently with minimal supervision.
Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.
Comfortable with loading and querying large data sets using Data Loader and/or Workbench.

Additional Information

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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.