YOGESH RAJ GOGIKAR

Mobile: +91-9160666091

E-mail: ygogikar@gmail.com

CAREER OBJECTIVE

Looking for a challenging role in an organization, which provides opportunities to enhance my skills and expand my knowledge for the growth of the company.

EDUCATION:

Ø  Completed MBA from Welingkar’s Institute of Management, Mumbai.

Ø  Completed Graduation from Mumbai University.

Ø  Passed H.S.C from S I W S College, Mumbai University.

Ø  Passed S.S.C from St. Michael’s High School, Mumbai University.

TECHNICAL QUALIFICATION:

Ø  Completed ITIL(Information Technology Infrastructure Library) Foundation course.

Ø  Completed AWS(Amazon Web Services) course.

Ø  Hardware & Networking.

EMPLOYMENT HISTORY

Synchrony Financial/Bank formerly GE Capital                                                                                   Senior Specialist

1st April, 2013 – 2nd July, 2022.

Roles and Responsibilities included:

Ø  Compliance Investigations.

Ø  Risk Management.

Ø  SME for Fraud investigations process.

Ø  Investigate the claims received from different channels using multiple tools and decision them.

Ø  Work on legal requirements and controls like AML(Anti Money Laundering) & KYC(Know Your Customer).

Ø  Validate fraud claims received from multiple channels like eOscar, TransUnion or from Experian.

Ø  Validate customer’s personal details using Lexis Nexus, Genesys, DM10 as part of Investigation process.

Ø  Determine potential fraud situations and take precautionary measures to avoid further loss.

Ø  Create and publish clear, concise documentation of the team’s productivity on a daily basis.

Ø  Manage, review and work on the Suspicious Activity Reports (SAR Report).

Ø  Mentoring new hires.

Ø  Formulate & initiate process improvement through various activities like mitigating errors through analysis of data.

Ø  Efficiently ensure compliance for all processes and banking policies(FCRA, FACTA, FDCPA, CFPB,

Red Flags, TILA, ECOA).

Ø  Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.

Ø  Reviewing and researching evidence/documents to analyze the overall fact pattern of a claim and synthesize data into a professional report with recommendations.

Ø  Make sure that the procedures are compliant with banking policies.

Ø  Handled a team of 10 members.

Ø  Assigning work to team members and making sure that the investigation steps are completed within the stipulated time period.

Ø  Analyze data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking and other red flags to assess whether the alert should be recommended for escalation or to be closed with no further action.

Ø  Interact with US colleagues to enhance the investigation process.

IBM Daksh Services India Pvt. Ltd.                                                                                           Senior Executive – Operations

5th October 2005 – 15th August, 2009.

Roles & Responsibilities:

Ø  SME for Tech support team.

Ø  Resolving customers queries by email and by chat.

Ø  Online trading on eBay site.

Ø  Ensuring that the customers queries were answered within the Turn Around Time.

Ø  Monitoring TAT.

Ø  Making MIS.

Ø  Handling a team of 15 members and mentoring new hires.

CBay Systems India Pvt. Ltd.                                                                                                                       Operations Executive

9th January, 2004 – 4th October, 2005.

Roles & Responsibilities:

Ø  Interaction with the Clients.

Ø  Interaction with the Vendors.

Ø  Implementation of new strategies.

Ø  Monitoring the TAT (Turn Around Time) of the Vendors.

Ø  Ensuring that the work assigned to the vendors is returned on time.

Ø  Making MIS.

Ø  Mentoring new hires.

Ø  Handled a team of 5 members.

Ø  SME for the process.

REWARDS:

Ø  Four ‘’Bright Start Awards’ for best performance since 2014.

Ø  Five ‘’Shooting Start Awards’’ for best performance in 2020.

Ø  Five “Shining Star Awards” for best performance in the last 12 months.

Ø  “EVV Award” for my idea which was approved and it had an enterprise level impact.

ACHIEVEMENTS:

Ø  In 2018, I was selected for “Synergy” program which gives an opportunity to interact with Leaders of the company and for the orientation.

PERSONAL DOSSIER:

Gender                                                : Male

Marital Status                    : Married

Language Proficiency     : English, Hindi & Marathi

Passport Number            : K5558198

I believe in Teamwork, follow democratic approach and trust people. I am a Result-Oriented person with good communication abilities.

Place : Hyderabad                                                                                                           Yogesh Raj Gogikar