Experience

1-3-2021 Customer Care Executive at Currently Working at YuppTv India Pvt Ltd.

 Attendings the Inbound calls from the customers and assist them in resolving their issues related to Billing, Technical, and many other escalations.
 Analyzing and reporting product malfunctions.
 Creating detailed tickets regarding the customer’s issue and maintain customer information in CRM tool.
 Resolve customer issues in a timely manner to ensure customer satisfaction.
 Handle customer complaints with empathy and provide appropriate solutions to their concerns.