EY Hiring for Associate (SCORE Administrator-Global) at Kochi, Kerala Full Time

Full Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Summary

Many different groups across EY prepare external, cross-border communication materials. To make
sure we take every possible step to protect and enhance our brand, we need to deliver consistency,
accuracy and quality in all of our materials.
To help us achieve this, we have a compliance and quality review process in place called SCORE
(System for Communication Oversight, Review and Evaluation).
This process enables the review and approval of materials by a team of reviewers who focus on
different aspects of our content. This ensures that our content is accurate and appropriate and
promotes our global positioning and visual identity. The process itself is managed by our Area SCORE
teams.

The associate (ADMIN Coordinator) would be required to work in a team environment in

delivering the administration needs and support BMC SCORE.

This individual will follow a defined delivery process and toolset to ensure a consistent level of service.
The role requires someone who can manage a number of concurrent activities, with strong

multitasking, prioritization, organizational and time management skills.

This role is a Permanent US time zone aligned (Night shift) role.

Key aspects of the role

Provide administrative support for the Global SCORE process
Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews
Manage workflow based on defined processes and SLAs
Manage multiple high-priority tasks in a deadline-driven environment
Have excellent analytical and critical thinking skills, and be flexible to adapt to changing requirements
Can communicate effectively with employees at all levels
Administrate and coordinate the Global SCORE tool / mailbox to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.
Must be excellent at multitasking, time management and responsiveness.
Provide reports and data on a timely basis, as and when required.
Requirements for internal applicants (LEAP Candidates) EY employees who wish to apply for this position:
Should have been with GDS India for at least 12 months continuously
Must have completed at least 12 months in the current Rank and Service Line/Function
Must be rated as Valued Contributor or above in the most recent annual performance cycle
May apply only if they have not applied for the same position in the last three months.

For detailed information, please refer the employee handbook.

Roles and responsibilities, Skills and Attributes

Key responsibilities

Manage the Global SCORE mailbox and Tool to ensure the reviews are routed to the right teams based on existing workflow definitions
Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters
Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery
Respond promptly and efficiently to queries, and adhere to delivery times and SLAs
Act as the primary point of contact for submitters and review teams
Generate and present data, reports and insights as and when required
Adhere to EY’s Information Security guidelines and promptly report incidents
Facilitate sessions to introduce new submitters to the SCORE process

Skills & Attributes

Excellent communication skills
Strong multitasking and time management skills
Excellent analytical and critical thinking
Be flexible to adapt to changing requirements

Skill Set Requirement Matrix
Technical Competency

Microsoft PowerPoint
Microsoft Word & Excel
Microsoft Outlook
SharePoint

Operational Competency

Creative quotient
Communication skills (Comprehend, Verbal & Written)
Marketing acumen
Reporting
Project planning
Copywriting skills
Listening skills
Result-oriented
Time management
Customer focus
Personal learning & development
Planning
Organizing
Competency Proficiency Scale

The Proficiency Scale is an instrument used to measure one’s ability to demonstrate a competency on the job. The scale captures a wide range of ability levels and organises them into five steps; from ‘Fundamental Awareness’ to ‘Expert’.
In combination with the Proficiency Map for a specific occupation, an individual can compare their current level of proficiency to top performers in the same occupation. This scale serves as the guide to understanding the expected proficiency level of top performers at each grade level.
Score Proficiency Level Description
N/A Not Applicable You are not required to apply or demonstrate this competency. This competency is not applicable to your position.
Fundamental Awareness
(basic knowledge) You have a common knowledge or an understanding of basic techniques and concepts.
Focus is on learning.
Novice
You have the level of experience gained in a classroom and/or experimental scenarios or as a trainee on-the-job. You are expected to need help when performing this skill.

Focus is on developing through on-the-job experience;
You understand and can discuss terminology, concepts, principles, and issues related to this competency;
You utilise the full range of reference and resource materials in this competency.

Intermediate (practical application)

You are able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently.

Focus is on applying and enhancing knowledge or skill;
You have applied this competency to situations occasionally while needing minimal guidance to perform successfully;
You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.

Advanced (applied theory)

You can perform the actions associated with this skill without assistance. You are certainly recognised within your immediate organisation as ‘a person to ask’ when difficult questions arise regarding this skill.

Focus is on broad organisational/professional issues;
You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented;
You are capable of coaching others in the application of this competency by translating complex nuances relating to this competency into easy to understand terms;
You participate in senior level discussions regarding this competency;
You assist in the development of reference and resource materials in this competency.

Expert (recognised authority)

You are known as an expert in this area. You can provide guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used.

Focus is strategic;
You have demonstrated consistent excellence in applying this competency across multiple projects and/or organisations;
You are considered the ‘go to’ person in this area within NIH and/or outside organisations;
You create new applications for and/or lead the development of reference and resource materials for this competency;
You are able to diagram or explain the relevant process elements and issues in relation to organisational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents

Deliverable – Skill set evaluation comparison
This initiative of skill set evaluation will be rolled out only for the Operations team at this point. Screening by the recruitment team using this evaluation matrix and interview questionnaire will be done during the next phase which would be post the successful implementation of the initiative across all the operations team within BCS.

Example:
Technical Competency Requirement Requirement Levels Recruitment Evaluation Operations – Round 1 Evaluation Operations – Round 2 Evaluation Operations – Probation Evaluation

Microsoft PowerPoint
Microsoft Word
Microsoft Excel

Operational Competency

Creative Quotient
Communication Skills (Comprehend, Verbal & Written)
Listening Skills
Result Oriented
Time Management
Customer Focus
Personal Learning & Development
Planning
Organising

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