Red Hat Hiring for Senior Technical Account Manager at New Delhi, India Full Time

About the job

Red Hat’s Customer Success (CS) team is seeking an experienced and highly skilled support engineer or systems administrator with an overall 8-10 years of experience, to join us as Senior Technical Account Manager for our enterprise customers covering Red Hat OpenShift Container Platform (RHOCP) and Middleware (JBoss EAP AppDev). In this role, you’ll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete Red Hat portfolio of products. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer’s environments, facilitating collaboration with their other vendors, and advocating on the customer’s behalf. At the same time, you’ll work closely with our Engineering, R&D, Product Management, Global Support, Sales & Services teams to debug, test, and resolve issues.

What you will do

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Educate/build awareness for customers on product best practice

• Proactively update customers on Security updates and product lifecycle

• Engage with Red Hat’s field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Build and maintain strong customer relationship

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Gain an understanding of customers’ technical infrastructure, hardware, and software current and future needs

• Perform initial or secondary investigation and respond to online and phone support requests

• Deliver key Red Hat OpenShift Container Platform and Red Hat JBoss Middleware portfolio road-map updates and assist the customers with product upgrades

• Manage customer cases and maintain clear and concise case documentation

• Serve as the customer’s advocate within Red Hat

• Collaborate with the Engineering, Research and Development, Product Management, and Technical Support teams

• 50% on-site at customer in Delhi – NCR, travel as necessary to visit customers, partners, conferences, and other events as needed

What you will bring

• Bachelor’s degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customer by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• Indian citizenship or authorization to work in India

• Red Hat OpenShift Container Platform (RHOCP)

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x

• EAP (JBoss)

• Java coding skills and solid understanding of JEE platform, Java Programming APIs

• Hands-on experience with Java application platform and JBoss, WebSphere, and WebLogic

• Red Hat Application Services Portfolio

• Integration

• Experience working with Red Hat JBoss Fuse,and Red Hat 3Scale API Management

• Runtimes

• Experience working with microservices development using Spring Boot and developing cloud-native applications

About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

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Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Read our completeStatement of Commitment (https://www.redhat.com/en/about/our-culture/diversity-equity-inclusion/statement) to Diversity, Equity, and Inclusion

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Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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Posting Location : Location IN-New Delhi

Posting date 17 hours ago (11/17/2022 7:55 AM)

Job ID 97588