IBM Hiring for Technical Support L1 at Noida, India Full Time

Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities

As Technical Support you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever

Responsibilities

• Maintaining & troubleshooting the user laptop and desktop issues running on Windows, Linux, MAC OS etc

• Monitoring of the MPLS and Internet leased lines and immediately escalate / report issues to the respective vendor for resolution; follow-up until closure

• Daily meeting scheduling support, vendor management, end-user support using VC systems.

• Solving the software related problems using remote desktop access tool if required

• Configuring mail, internet on Mobile devices and related troubleshooting.

• Daily Operating System alert handling and response.

• Cloning of the images for desktops / laptops

• Generating and sending daily health check reports and managing the outliers.

• Manage user calls through ticketing tool.

• Cable patch and troubleshooting for user connectivity issues.

• Perform daily check for physical alerts & alarms and ensure they are reported and incident logged with proper severity for resolution.

• Perform daily checks for Temperature and Humidity and report any variance from defined values.

• Escalate the call to respective L2 and L3 teams if required

• Proven Verbal and Written communication skills.

• Proven conversational skills

• Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise

• At least two (2) years of relevant experience in providing On-site Technical Support.

• Should be able to troubleshoot and resolve technical issues related to end-user infrastructure (Laptop/Desktop/IP Phones/Handhelds)

• Supporting issues related to Email solution, Security Software, VPN etc

• Should support Desktop / Laptop hardware and its network, Internet troubleshooting, issues related to Wi-Fi etc, maintenance & vendor management.

• Installation and operational support of Printers (Network, USB & Shared).

• Installation and troubleshooting of standard agents (security and backup) for windows and Mac OS based desktops/laptops.

• Creating/Disabling/Modifying user IDs in Directory Services, join local machine in domain.

• Good knowledge of VoIP/IP Telephony support

• Admin level knowledge of VoIP/IP Telephony support & Video Conferencing System.

• Should be able to operate and schedule meetings in VC setup and troubleshoot basic issues (to safeguard the meetings) and be able to liaise with OEM and backend teams.

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.