Unilever Hiring for Workplace Devices Manager – Mobile & Devices at Bengaluru, India Full Time

Job Title: Workplace Devices Manager – Mobile & Devices

Location: Bangalore

Business Context and Main Purpose of the Role

Unilever faces a drastically changing business context, and the demands on the business are going to get more challenging, not less. The business world is changing, and we are working in an increasingly volatile, uncertain, complex and ambiguous world.

There are more devices, in more configurations, being used to do an increasing number of activities, with greater integration with cloud services – and so there are more options available to us to unleash the power of technology than ever before. Employees are importing their behaviours from the consumer devices and services they use in their personal lives – and so our people want, need, and deserve, tools that will help them realise the agile dream.

The need for this increasingly Agile and Mobile workforce is happening while the sheer volume of available devices and services required by the business is dramatically multiplying. However, at the same time the business needs us to deliver robust services whilst relentlessly driving down cost. The Mobile & Devices team plays a pivotal role in enabling the levels of mobility and agility that Unilever needs to succeed.

The purpose of the Workplace Devices Manager is to ensure that the Workplace Devices provided by the Mobile & Devices service line are fit for purpose, optimised and as effective as possible. The role holder plays a direct role in setting the direction and ensuring the functionality of these devices and service. The successful candidate will be responsible for contributing towards and ensuring that a clear strategy exists and is maintained based on technology trends, whilst always looking for opportunities to drive service improvement.

The Workplace Devices currently in scope of the role are Meeting Room Devices & Desk Phones. These are no longer the ‘dumb’ devices they were in the past; they are now joined to Azure Active Directory, enrolled in Intune and centrally managed and updated. The device scope and tooling will change as technology changes.

The Workplace Devices Manager reports to the Solutions & Capabilities manager.

Main Accountabilities

The Workplace Devices Manager will be accountable for the following:

• Ensuring that we have supported devices on the catalogue available for purchase globally.

• Ensuring that the devices have a fit for purpose build that meets user experience and security requirements.

• Ensuring that the Solutions allow the devices to be supported and centrally managed.

• Documenting the Solutions.

• Contribute to the Mobile & Devices strategy for Workplace Devices.

• Work with the BAU services team and deliver continuous improvement and innovation to ensure the devices remain functional throughout their lifecycle.

• Provide SME support for the Workplace Devices.

• OTHER RESPONSIBILITIES:

• Manages direct reports and Third-Party service providers.

• Manages complex network of global suppliers.

• Manages a complex network local stakeholders.

Relevant Experience

Essential:

• Excellent overall knowledge of wide areas of IT practice and applications.

• Proven experience of leading and managing teams in a diverse and globally distributed environment.

• 5+ years Client IT experience within Unilever or at least one other similar global organisation

• Proven experience in designing and delivering Technology Solutions.

• Excellent overall knowledge of wide areas of IT practice and applications.

Desirable:

• Excellent knowledge of structured service delivery methodologies such as ITIL

• Excellent knowledge of supplier management best practice.

• Experience of ITT and RFP with a range of suppliers for infrastructure and application environments.

• Excellent commercial awareness and understanding of providing TCO models.

Key Skills

• Strong leadership and communication skills

• Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.

• Flexibility to adjust to changing business requirements.

• Experience and awareness of working in a global role.

• Demonstrate awareness and empathy to our many cultures and social needs.

• Customer and service centric mind-set.

• Ability to work under pressure.

Professional Skills

• IT Management – Fully Operational

• Customer Management – Fully operational

• Service Management (ITIL) – Fully Operational

• IT Policy Framework – Fully Operational

IT Technical Skills

• Good appreciation of all client technical areas.

• Ability to manage complex teams of project and technical staff.

• Ability to work well with peers and demonstrate lateral influence.

• Excellent communication and team building skills.

• Good customer/service focus.

• Good Knowledge of Azure AD, Intune& PowerShell Scripting

• Good Knowledge of Windows 10 & Android Operating Systems

Job Category: Information Technology

Job Type: ITP Innovation Manager

Industry: UnileverExperiencedProfessionals