Accenture Hiring for AWS Administration IT Customer Service Representative at Bengaluru, Karnataka Full Time

Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :IT Customer Service Representative
Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Join customer and internal stakeholder calls for troubleshooting ongoing issues 2 Support Surge or high traffic events such as Black Friday and similar global events 3 Pro-active review/act on alerts through regular meetings with key internal stakeholders 4 Monitor/manage tickets queues eg Service Now, Jira, SPC, etc 5 Own ongoing issues and Root Cause Analysis reports 6 Patch and upgrade activities related to the platform, tools, infrastructure, compliance, security, etc 7:-SLA Management

Technical Experience : 1 Support the rollout activities of products in AWS scope 2 Contribute to process improvements and initiatives including RCAs, postmortems 3 Contribute to internal initiatives related to process, tools, and product improvements 4 Reporting – Pulling data via scripts/SQL, Jira, SNOW details, Power BI 5 Azure incidents including but not limited to Kubernetes incidents and upgrades, build, image, max threshold, Solr, subscription,user,clean-up log issues 6 Access request- Provide access to SAP

Professional Attributes : 1 Effective communication outstanding written, oral, visual, and listening 2 Adopt new requirements and Technology requirements

Educational Qualification : 15 Years

Additional Information : Strong AWS skill and should be able to provide 24 x 7 shift coverage on rotation,SLA Management,Repo

15 years of full time education