Accenture Hiring for IBM WebSphere MQ & Message Broker Administration Infra Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Management Level :9

Work Experience :6-8 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a Respond to user/client escalations and engage functional escalation and Management escalation as required b Manage requests incidents on ITSM tool c Implement the changes as applicable, test the changes and handover to customer d Manage the incidents, infra structure changes e Required for easy transition into role and join on-call group which is high priority f Work as a support lead and follow ITIL processes g Works with the teams on upcoming features to identify risks and dependencies

Technical Experience : a Provides expert-level administration and problem resolution for all components of RedPanda , Confluent Kafka and WebSphere MQ b Provide infrastructure consulting and support to application development teams c Troubleshoot Infrastructure and Application issues related to RedPanda , Confluent Kafka and WebSphere MQ Own/Prepare d Root Cause Analysis for Major incidents/problems and mitigations for the issues e Perform Performance Monitoring and Identify performance bottlenecks

Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently.

Educational Qualification : Bachelor’s degree

Additional Information : Willing to work in 24/7 support rotational shifts.

15 years of full time education