Accenture Hiring for IT Customer Service New Associate-Telecom Operations at Hyderabad, Telangana Full Time

Designation: Management Level – New Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.

• Receives client tickets to manage, coordinate and perform site access, Material receipts/shipments, technical engineer dispatch to site and similar operation function within required/limited time (SLO driven)
• Coordinates customer requested work to be completed by the field technicians and ensures completion
• Logs customer/client/Vendor problem/request/issues in ticketing tools and ensures proper documentation
• Manages the database for dispatch of metro-based field technicians
• Performs root cause analysis to operational problems and follows defined procedures to resolve correctly and updat The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization’s interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.

What are we looking for?

• Network Operations & Service Management
• Ability to work well in a team
• Adaptable and flexible
• Problem-solving skills
• Strong analytical skills
• Written and verbal communication

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts
• This position will be the primary interface point between client and Vendors across globe in delivering Site access requests, Dispatch Technicians to site and materials receipts/shipments – Rigorously follow established processes
• Provide 24/7/365 monitoring of ticket requests, Call handle etc..

Any Graduation