Full Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Incident management, SR, Change and Problem management Handling of tickets Incidents and SRs Maintaining SLAs of tickets Handling issues related to Windows, Azure, Vmware, Printers, GPOs etc Handling tasks related to Server administration in Windows, VMware, Cloud etc Handling GPO related requests for Servers Good understanding of AD, DHCP, DNS, GPO, File and Folders, Printers, Networking etc Good hands-on Microsoft Azure Cloud components and architecture Work on storages Blob, Disks
Technical Experience : Windows Server 208, 2012, 2016, 2019 File Folder permissions issues Good hands-on Microsoft Azure Cloud components and architecture Good understanding of AD, DHCP, DNS, GPO, File and Folders, Printers, Networking etc Administrate the Azure Cloud environment In place upgrade of Servers Server patching via SCCM and manual Address vulnerabilities on Servers and basic understanding of ATP Advanced Threat Protection from Windows standpoint Solarwinds monitoring and VRO monitoring
Professional Attributes : Available for 247 rotational shift Ability to work on multivendor portal and service management tools Strong verbal and written communication including negotiation skills Ability to handle pressure and willing to work as multitasker
Educational Qualification : Regular Graduation
15 years of full time education
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