Acme Services Hiring for Customer Service Executive at Mumbai Full Time

We are seeking a skilled Customer Service Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients, managing inquiries and resolving complaints, and ensuring customer satisfaction. The Customer Service Executive will be the primary point of contact for customers, so a friendly and professional demeanor is crucial.

Key Responsibilities:

• Respond to customer inquiries and complaints via phone, email, or chat in a timely and professional manner
• Provide accurate information about the company’s products and services
• Resolve customer issues and complaints to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Work closely with other departments to resolve customer issues and improve overall customer experience
• Identify and escalate priority issues to appropriate departments or individuals
• Participate in training sessions to stay updated on product and service offerings
• Provide feedback to management on customer trends and issues

Requirements:

• Bachelor’s degree in Business Administration, Marketing or related field
• Previous experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment and multitask effectively
• Proficient in Microsoft Office and other basic computer skills
• Professional and courteous demeanor
• Attention to detail and accuracy

We offer competitive compensation and benefits packages for the right candidate. If you are a dedicated individual with a passion for customer service and resolving customer issues, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,755.34 – ₹20,265.04 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9372468785