ADCI Karnataka Hiring for ERC Benefits Administrator, ERC UK Benefits Team at Bengaluru, Karnataka Full Time

Full Job Description
1+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)
1+ years of experience in Benefits or Medical industry
Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experience
Experience working within a global organization

Job summary
Job summary
Join Amazon’s Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

In this role, successful candidates will demonstrate:
Excellent organizational and time management skills
Strong customer service focus
Excellent verbal and written communication skills required
Ability to understand benefit terms and programs
Disciplined problem-solving skills and ability to execute solutions
The ability to prioritize quality and customer experience
Quick to take action to address an issue, and demonstrate strong judgement/decision making
Experience with rapid and complex changing work environment

Key job responsibilities
Answer inquiries via voice, HR Case and Tickets in relation to Benefits

Ability to adapt to a flexible working environment
Proficient with Microsoft Office Suite or similar software.