Aditya Birla Group Hiring for Officer – Sales & Marketing, Worsted Yarn at West Bengal, India Full Time

Provide advanced functional support to Sales & Marketing by leveraging prior experience to drive operational efficiency, improve customer relations, and support business development activities. Transition progressively into a Front-Line Sales & Marketing Role by taking ownership of market analysis, and strategic sales initiatives.

This wording highlights the candidate’s existing experience while aligning with the growth-oriented nature of the role.

Job Context & Major Challenges

This role primarily involves providing functional support to the Sales & Marketing department for efficient operational management while progressively transitioning into a front-line marketing role. The jobholder is expected to act as a link between customer requirements and internal departments (e.g., development, logistics), ensuring smooth execution of orders, customer satisfaction, and growth in business development.

Major Challenges

• Customer Complaint Resolution: Managing and addressing complaints efficiently while coordinating with various departments to ensure timely closures.
• Operational Coordination: Aligning with support functions to maintain order flow, timely dispatches, and precise documentation under tight deadlines.
• Adaptation to Technology: Keeping updated with SAP processes, MIS tools, and other platforms crucial for documentation and monitoring responsibilities.
• Market Competition: Supporting strategic initiatives to stand out in a competitive market, requiring adaptability and continuous learning.
• Credit Limit and Payment Follow-Up: Ensuring financial processes like credit checks and payment follow-ups are handled smoothly to avoid disruptions.
• Transition to Front-Line Role: Gradually taking ownership of sales functions, including customer engagement and negotiations, while adapting to higher-level responsibilities.

Key Accountabilities

Accountability

Supporting Actions

Order Management

Handle order entries, job cards, and updates in SAP to ensure seamless processing and execution.

Customer Support

Address complaints, provide regular updates, follow up on payments, and maintain strong relationships.

Production and Logistics Coordination

Monitor stock, follow up on dyeing/mixing, and manage dispatch planning for timely deliveries.

Reporting and Monitoring

Prepare weekly and monthly reports on order status, development progress, and credit limits.

Pricing and Documentation

Generate costings, quotations, Proforma Invoices, and maintain essential documents like TDS certificates.

Development and Sample Follow-Up

Track sample orders and development sheets to meet customer-specific requirements