ESSENTIAL DUTIES AND RESPONSIBILITIES, inclusive of the following. Other duties may be assigned.
Basic knowledge of SFDC and how to leverage the tool to fulfill business requirements
With some guidance, designs, develops, tests, documents, and deploys quality business solutions based upon business requirements as well as industry best practices
Design, configuration and administration including, but not limited to, custom fields, page layouts, formula fields, general Salesforce mobile application configuration, Data Loader, email templates
Troubleshoot production issues and provide root cause analysis for issues
Provision and deprovision user accounts
Create and maintain clear and concise functional and technical documents, standard operating procedures, diagrams and other support documentation
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
TECHNICAL SKILLS AND REQUIREMENTS
Salesforce Administrator Certification
Experience creating SQL queries
Excellent communication skills
Excellent problem-solving skills
NICE TO HAVE
1+ years of experience supporting Salesforce.com configuration and customization
1+ years of experience with change / release management within the SFDC application
1+ years of experience with the AppExchange tools
EDUCATION
Bachelor’s degree and/or equivalent experience
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