Log In
Sign Up
Private Jobs / Private Sector
Advanced D Connects Online Hiring for Customer Service Executive Remote at West Bengal Full Time
Full Job Description
Job Summary:
We are looking for a skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service and support to our clients. You will be handling incoming calls and emails, providing product information, resolving customer issues, and escalating issues to the appropriate department if needed. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong customer service orientation.
We are looking for a skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service and support to our clients. You will be handling incoming calls and emails, providing product information, resolving customer issues, and escalating issues to the appropriate department if needed. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong customer service orientation.
Responsibilities:
Handle incoming calls and emails from customers
Provide product information to customers
Resolve customer issues and complaints
Escalate issues to the appropriate department if needed
Update customer information in the database
Identify and escalate priority issues
Provide excellent customer service and support
Requirements:
Proven customer support experience
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Preferred Qualifications:
Experience working in a remote position
Experience working with customer support software
Bachelor’s degree in a related field