Advity Research Hiring for Drug Safety Associate – MICC at Hyderabad, Telangana Full Time

Pharmacovigilance

Education Qualification

Graduate/Post Graduate/Doctorate degree in Life Sciences/Pharmacy/Medical Sciences or equivalent degree. Fluency in English.

Mode of work

On premise

Job Description

To take responsibility for handling medical information inquiries in English and ideally one other language in which you are fluent.

Receiving and answering calls from people requiring medical services or clarifications regarding a Medical Entity or Medical Device or Vaccines or Cosmetics.

Understanding the requirements of the callers and provide precise information during Inbound/Outbound calls.

Working quickly by multi-tasking and demonstrating the ability towards good customer service by providing the need full information on product

Follow up calls if the adverse information is incomplete and getting in touch with the reporter/enquirer to obtain all the required information.

To provide approved responses to medical inquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical

Information dedicated call center.

To prepare responses to inquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable.

To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 inquiry handling service.