Agilent Technologies, Inc. Hiring for Customer Service Admin Career at Gurgaon, Haryana Full Time

Full Job Description
Primary Responsibility of handling Customer emails and other task assigned to provide quality service to customers and maintain system data accuracy for the EMEAI (Europe & India) and SAJK Customer Service operations
Ensure close working relationship with EMEAI(Europe & India) and SAJK country Sales & Service Contact Centers (SCC) for a smooth transfer of the activities and to maintain the daily operation at agreed service level targets.

MAIN RESPONSIBILITES :
Individual contributor responsible for timely execution of pre-defined tasks for EMEAI and SAJK

2. Point of contact for the internal European colleagues at the EMEAI and SAJK SCC’s
3. Responsible to escalate any potential issues to predefined internal contacts

As part of Scheduling team, Agent is responsible for predefined tasks as:

1. Handling all Scheduling activities.
2. Handling all Support related queries which includes Technical issues, SR opening, Repair, Purchase orders
3. Complaint, Management included Emails, Escalations received in the Mailbox
4. Email communication with customers and other departments depending on the query and having clear understanding of the inter departmental communication flow.
5. Close looping with SCC to get the response to the end customer on time and ensure customer satisfaction.
6. Additional tasks may be added based on business development or other teams needs

This role requires , sense of responsibilities, quality in work delivered, flexibility and very good German and English communication skills both verbal and written.

1. Bachelor’s Degree from recognized University.

2. Preferably 2 years of relevant experience

3. Knowledge of SAP CRM