Air India SATS Airport Services Private Limited (AISATS) Looking For Head of Business Unit (Delhi) at Delhi, Full Time

Head of Business Unit (Delhi)

Head of BU is overall in-charge and responsible for the entire operations of both ground and cargo ensuring that AISATS operates in a most effective and efficient manner in order to compete successfully, capturing the targeted market share and becoming the first choice airport services company for the airlines and customers

• Manage the ground and cargo handling operations at airport.
• Accountable for annual budgets for manpower, revenue expenditure ,productivity and growth in all areas of BU
• Provide guidance and direction to management and staff to meet the Business Unit’s financial and service performance targets, while maintaining a safe and secure environment for all staff.
• Responsible and accountable for overall quality, safety and security of operations in line with AISATS ISO IOSA ISAGO customer Airlines SLA’s and mandatory and regulatory requirements.
• Make short and long-term precedent setting decisions impacting multiple functional and operational areas.
• Lead the performance of the BU in relation to the company’s objectives and associated Key performance indicators (KPI)
• Responsible and accountable for overall quality, safety and security of operations.

As a BU Head you are responsible for day-to-day administration and operation of SMS at your BU – that involves in:

• Safety Policy & Objectives – ensuring AISATS OHSE policy is briefed to all the employees and ensuring they have clear understanding of the objectives.
• Safety promotion – ensuring Safety training, briefing as per schedule (example: SMS training, shift briefing etc.)
• Safety risk management – ensuring key personnel involvement in Hazard identification and mitigation
• Safety assurance –ensuring safety meeting are conducted regularly and all the key HODs are involved – SPIs are monitored and necessary actions taken within specified timelines; ensuring Safety investigations are carried out diligently;
• Fatigue Management – Ensuring proper duty allocation are followed with enough rest.
• He/she is authorized and responsible for the Implementation of a station management system.

KEY RESULT AREAS (KRA)

MAJOR ACTIVITIES

OUTCOME

• Provide leadership and guidance to staff
• Lead by example so that staff adhere to AISATS corporate values and work culture
• Instill trust & confidence among staff
• Encourage team work across different groups of staff
• Build relationships with the various government, external and airport agencies
• Encourage social/community work amongst staff
• Earn the respect of all employees.
• High compliment/complaint ratio
• Achieve low attrition rates by having a highly motivated work force eager to provide service that meets with international standards
• Secure higher market share once customers have high regard for the quality of service
• Recognition and support from local agencies and authorities.
• Create awareness among staff on CSR activities and improve the corporate image

Responsible for the financial performance of the ground/cargo handling operations of the business unit

• Improve staff productivity
• Secure new revenue streams through new businesses, new customers and/or organic growth to improve profitability levels.
• Work with respective stakeholders to minimize costs
• Meet the Revenue, PBT and PAT targets set for the business unit
• Improve staff cost per flight handled.
• Improve overall cost per unit services of handling
• Prepare budgets in line with Corporate targets

Customer Relations

• Train Management and staff to attain high levels of capabilities and professionalism to win more airline customers.
• Manage service providers efficiently and effectively.
• Establish and maintain cordial relationships with customers and stakeholders (Regional BCAS, Airport Operator, AAI, CIQ, local agencies).
• Efficient handling of customer airlines without deterioration of service standards through sound SOPs
• Meet customer service standards e.g. check-in, baggage delivery, and cargo mishandling targets.
• Smooth operations and good co-operations from customers and stakeholders.

People Development

• Promote and nurture a work culture where staff can have opportunities to learn, develop and perform to their potential; where teamwork and support is valued as primary key to delivering a high standard of ground handling service
• Formulate plans for absorption and integration of Air India (AI) staff (ex IC, AI, AIATSL) and processes into the business unit in consultation with AI local Management
• Motivate staff through a system of rewards and recognition
• Build a competitive workforce that compete on quality and service
• Successful integration will ensure minimal staff resentment and lower attrition rates
• Create a disciplined workforce with desirable behavior and positive attitude.

Innovation

• Develop initiatives to enhance internal processes
• Develop initiatives to increase and enhance service offerings to customers.
• Differentiate from competitors

Quality, Safety and Security

• Ensure awareness amongst staff on safety measures
• Implement measures to prevent security lapses
• Meet Quality, safety and security KPI targets

EDUCATIONAL QUALIFICATIONS

• Bachelor’s Degree preferably in Business.
• Post Graduate degree/ Diploma (2yrs full time) in Management

RELEVANT EXPERIENCE

• Preferably have more than 10 years of airline experience
• 5-6 years of experience on operational process.
• Relevant finance, sales & marketing and contracts experience, over two years in a supplementary capacity is desirable.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Cultural and common sense awareness. (flexibility)
• A calm and collected personality (maturity and humility will be an asset).
• Good EQ and analytical skills (logical in thinking)
• Not afraid of try new methods and outside their comfort zone. (Paradigm shift )
• Able to work in unfamiliar/ uncomfortable living conditions
• Good interpersonal and social skills (soft skills)
• Honesty and integrity coupled with a strong sense of ethics and humanity.